Returns Policy

Last updated: October 24, 2026

Returns and support

Returns Address: No. 11-21 Sanyuanli Avenue, Baiyun District, Guangzhou, Guangdong, China

Contact: Lauren Burgess · Email: beinthebag8@gmail.com · Phone: +86 188 2286 7089

Working hours: Monday–Saturday, 9 am–10 pm.

At our online store, we want you to be completely satisfied with your purchase. We understand that sometimes returns or exchanges are necessary, and we have created a detailed Return Policy to ensure a seamless and hassle-free experience.

1. Eligibility for returns

• Request a free return within 30 days of delivery.
• Items must be new and unused, with original tags and packaging intact.
• Personalized or custom-made items are generally not eligible for return unless there is a defect or an error on our part.

2. Return process

1. Contact our customer service team within 30 days of delivery. Include your order number and the reason for your return or exchange.
2. We will provide a Return Authorization Number (RAN), free return arrangements and detailed instructions. Please contact us before sending anything back.
3. Pack the items securely in their original packaging, including all accessories and documentation. Include the RAN on the package.
4. Follow the return shipping instructions provided by our team. Eligible returns are free.
5. Once we receive the items and verify their condition, we will process your refund or exchange within 3 days.

3. Refund options

Refunds are credited to your original payment method. Alternatively, you may choose store credit to use toward a future purchase.

4. Non-returnable items

Items marked as final sale or clearance and items excluded for hygiene reasons are not eligible for return, unless defective or sent in error.

5. Damaged items and delivery issues

Please contact us immediately if your item is damaged, defective or not as ordered. We will help arrange a free return, replacement, repair or refund as appropriate. Confirmed lost parcels and failed deliveries are eligible for free reshipment.

6. Exchanges

To exchange an item for another size, color or style, follow the return process above. Once your return is received, we will process your refund so that you can place a separate order for the replacement.

7. Policy updates

We may update this policy at any time. Changes take effect when posted on our website. Please review the policy periodically.

8. Need help?

Contact our customer service team using the details above. We are here to help and ensure your satisfaction.

By making a purchase from our online store, you acknowledge and agree to the terms of this Return Policy.